Ford Cmax Bonnet Catch Failure.  

Forecourt Assist were recently called out to a repeat offender of a 'misfueled' vehicle. We attended this vehicle several weeks back but the customer realised her mistake on the Forecourt and called us. This time though she did not realise her mistake. She had driven the vehicle several miles before the vehicle came to a stop. She called us after realising her mistake of 'filling up with the wrong fuel'. Our technician attended the Ford Cmax and went to open the bonnet but the bonnet cable failed and had previously been snapped. The cable had snapped from under the bonnet so their was no way of opening the bonnet. We recovered the car to a local garage (Sacriston Car Care, County Durham) where their vehicle mechanic assisted in opening the vehicles bonnet. Forecourt Assists technician was confident enough to get the bonnet open but the problem would still be there after we had completed the 'wrong fuel removal'. The only way to get this open was by removing the front bumper to get a clear view of the bonnet catch. Eventually the garage got the bonnet catch open and the garage fitted a new lock and bonnet cable. Forecourt Assist removed all the mixed fuel from the fuel tank and re-flushed the engine. The customers car was then put back together and given back to her. She was 100% happy with the work carried out on both parties.
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Forecourt Assist Ltd, Unit 8, Cross Green Trading Estate, Cross Green Lane, Leeds, LS9 8LJ, Company number 8763853